Validity of Information on Social MediaObjective:
A social media company wanted help with identifying ways to better provide relevant information for their users. Methods: 90 minute interviews were conducted where feedback was gathered on what currently worked and what improvements needed to be made. Users were also presented with the option to provide suggestions for dream features that didn’t exist but would be desirable. Results and Deliverables: From data we created a full report that outlined pain points, constructive user feedback, potential improvements, as well as, technical approaches that could best improve their product. |
Compatibility of Smart Devices, users, and InjectorsObjective:
A medical device company wanted help testing a smart monitor, injector and companion app. Methods: We engaged in 60 minute long sessions consisting of a brief survey and various tasks to test the usability of the products. Users were also given time during the closing of the sessions to provide raw feedback on efficiency and ease of use. Results and deliverables: From data collected we created a brief outline report with pain points, constructive user feedback, and technical approaches to improve the ease of use. |
Easing The Maintenance of HVAC ServicesObjective:
An HVAC company wanted insight on how their product could best support contractors and consumers during installation, maintenance calls and everyday use. Methods: We gathered a pool of consumers and contractors and engaged in 90 minute long interviews. Participants were also asked to provide Dream features that would ease the use of the company’s products. Results and Deliverables: After sessions concluded my team provided a full report consisting of suggestions for design, process efficiency, and product-based educational content. |
Usability of Treatment AdministratorObjective:
A medical device company wanted insight on the efficiency of a treatment administrator for patients with a partial autoimmune disease. Methods and Deliverables: We gathered participants from four user groups; naive, experienced, caretakers, and medical professionals. Each group engaged in two 90-120 minute long sessions where they provided feedback on the ease of use for the product and how well the instructional documentation explained it’s use. Sessions took place over several months resulting in large amounts of qualitative and quantitative data that we utilized to create a full report. The report provided insights on design, ease of use, and customer satisfaction. |
Can a Mental Health App Be Helpful With Easing Unwanted Feelings?Objective:
A medical company was doing research into the prevalence of depression, anxiety, and the feeling of loneliness in a specific demographic. They wanted insight on how this demographic would react to an app to help identify emotions, and seek the correct avenues for mental assistance. Methods: We engaged in 30 minute sessions where users were presented with a therapeutic mobile app and a list of tasks. Results and Deliverables: From the data collected we provided design tips and unedited participant session footage. |
Usabiltiy of New Video Editing SoftwareObjective:
A tech company was interested in expanding the features of their software to allow users to fulfil every step of the design process. The product required users to use it through multiple steps with the duration of each step varying depending on user need. Methods: To best support the needs of this study we engaged in a small diary study and gathered participants through the company’s current pool of clients. Each participant was presented with different tasks and once completed, were interviewed on the process. Results and deliverables: Feedback collected covered design needs, elements of appreciation, and suggestions for feature improvements. A full report was provided with a presentation of the data gathered. |